Meet your service team 
Shanghai Call Center:
Spring Festival group photo
  • From left to right: Yunqi Chen, Gloria Huang, Jessie Wu; top: Steven Sun
  • Hi there.  We are from the customer service team in Shanghai, China. Wish you and your family health and happiness in the prosperous year of Snake!
UK Team:
  • Billy (William) Macleod, BA Adjuster, Greenock
  • I’m Billy Macleod. I’m relatively new to Cigna and I have been working in Expat Adjustments since August 2011.  It’s a great team with a lot of variety and tons to do.  I like it because we do a little bit of everything from Error Trending to Bank Updates to Reprocessing Member and Provider failed payments.
  • When I am not busy at Cigna verifying the facts -- I enjoy writing fiction stories in my free time!