I would like to start with my wish to you:
May this New Year brings you love, joy, peace and good health.

Customer Service Representative
Location: Shanghai, China

Hello, I'm Cherry Zhu from Customer Service Team.

Now, I would like to share some tips on submitting your claims. To avoid delays on your payment transfer, please fill out the claim form with correct information, especially for the name under which your bank account is held. It should be submitted exactly the same as your registered name in the bank account. Include the exact name, initials and consistent spacing with how your name appears on your bank account, because any inconsistencies can affect the efficiency of the payment transfer. Please keep this in mind. I hope you find this tip helpful.

I work in Greenock. No matter where you are, we are committed to providing you with seamless service around the globe.

Customer Service Representative
Location: Greenock, Scotland, U.K. Hi, this is Peter, at your service

Here are my top tips:

When you go on assignment away from home, please print off virtual copies of your membership card and policy benefits booklet and keep them in a safe place in case of any medical emergencies. Should you need the medical service, your benefit booklet can help you to be prepared for any questions that the hospital may have regarding your medical coverage.
Register on Cigna Envoy® so you can have easy access to our CignaLinks® provider network, which can provide direct billing to Cigna for treatment.
Be sure to complete a claim form with your detailed explanation of any treatment, symptoms or required medications. This can definitely help speed up your claims being paid.

Did You Know?

The steam engine was created by the famous Greenockian James Watt. Greenock is also famous for its shipbuilding on the banks of the River Clyde.
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